Desktop and IT Analyst

A little about Capital Power

Capital Power (TSX: CPX) is dedicated to powering a sustainable future for people and planet. Headquartered in Edmonton, Alberta, we’re a growth oriented North American power producer that creates innovative electricity solutions to electrify the world reliably and affordably while protecting the planet for future generations. We’re passionate about our employees and place their entire wellbeing at the center of our people strategy.  We are proud to foster a culture that values diversity, equity, and inclusion; recognizing this is paramount to help grow our company and reach our net carbon neutral by 2050 goal. We’re proud to foster an inclusive environment where employees are empowered to be their best, make meaningful contributions and go home safe every day.

Your Opportunity

One Permanent Full Time Position.

Capital Power Corporation is currently seeking an innovative and results-oriented individual to join our Service Desk team.

Reporting to the Manager, Desktop, the Desktop & IT Analyst is responsible for day-to-day support of the desktops and IT infrastructure within Capital Power eastern locations. This includes providing client support along with patching, provisioning new computers, moves, VOIP, installing server/network hardware at various office/plant locations in Ontario. This position is expected to be travelling to plant sites and expected travel a number of times per month.

 

You will contribute to our team by

• Providing routine support of the desktop environment by providing client support when required.
• Providing support services for all Capital Power users.
• Performing appropriate routine maintenance of desktop systems (ex: patching) to ensure reliable and secure performance, including but not limited to applying security patches, implementing version upgrades, under the oversight of the manager.
• Traveling to required plant location and complete desktop support, in addition help with server or network physical installs.
• Providing short-term support services that meet outlined “Service Level Agreements” with-in the desktop environment.
• Providing support services for both operations and capital project initiatives.
• Understanding and following IT processes and practices, including General Computing Controls (GCC’s) to support CSOX requirements.
• Being involved with larger initiatives or projects in a support capacity, being available when needed.
• Suggesting input and ideas to project managers and/or manager and peers in support of business and strategic goals relevant to the duties of the position.
• Participating in the resolution of technical problems and applying appropriate trouble-shooting skills and ensure best-practice steps are followed.
• Raising  support issues to manager or tier two/three support when appropriate.
• Serving as a technical support resource in support of remote sites by understanding the technology and services provided by IS.
• Understanding of Group Policy, Application Deployment, and monthly desktop Operation System patching.
• Ensuring accurate execution of support procedures is followed by adhering to documented processes and procedures.
• Ensuring that any anomalies are escalated to a manager for direction.
• Ensuring all changes follow the change management process and are detailed  and approved.
• Collaborating with other team members within IS to increase teamwork and level of support provided by the Desktop team.
• Building relationships with clients to better support their needs.

What you will bring to the role    

Education:

• 2 Year technical diploma in computer systems, A+, MCSE or MCP are an asset
• Education equivalency may be considered.

Experience:

• Minimum of three years’ experience in a technical support environment.
• Fundamental knowledge and experience with the ITIL framework (incident management).
• Fundamental knowledge of the desktop operating systems (Windows 10 and onwards).
• Fundamental knowledge of Microsoft Endpoint Manager (inTune) and Microsoft Azure.
• General desktop analyst skills.
• Experience in providing support to business users and fellow employees.
• Experience supporting remote locations.

Technical Skills:

• Customer relationship skills, demonstrated responsiveness, analytical thinking, problem solving, and planning skills are required.
• Good working knowledge of Microsoft Windows 10, Microsoft Office 365, Active Directory, Microsoft Endpoint Configuration Manager, Window Server and networking Hardware installation and support.
• Good understanding of computer workstation hardware and troubleshooting skills.

Working Conditions:

• This position is primarily in travelling position based out of Goreway plant in Brampton, Ontario 3 to 4 trips/month expected to other plant locations.
• Travel location will be determined based on the needs of the plant. In some cases, more or less trips may be needed based on exception situation.

Additional Details

In order to be considered for this role you must be legally eligible to work in Canada.

The successful candidate for this position will undergo an education verification, reference checks and criminal record check.

We offer a highly flexible benefits and wellbeing program, comprehensive onboarding and training, and various development opportunities to support your success and personal growth.

How To Apply and Next Steps

Capital Power only accepts resumes via online application at www.capitalpower.com/careers. If you choose to submit your resume by any other means, we cannot guarantee that your application will be considered for vacancies.

Applicants with disabilities who require a reasonable accommodation to complete their application can request accessible formats, communication support, or other accessibility assistance by contacting careers@capitalpower.com.

Capital Power is committed to providing a fair and transparent hiring process. We recognize and embrace the value of diversity and hire employees with the appropriate skills, experience and knowledge for each position.

Thank you for taking the time to apply and expressing interest in powering a sustainable future with Capital Power! We wish that we could personally respond to everyone who applies; however, it is our practice to contact only those individuals selected for interviews.

To apply on this position please go to www.capitalpower.com/careers and search for JR805313.