Technology Analyst I – TELUS Health

Join our team:

You will be part of a future friendly national team. One that lives the TELUS values at its core while delivering our latest Pharmacy solutions to business and enterprise customers.

Our success is based as much on our team’s dedication and hard work as it is on the innovative Pharmacy products and solutions we offer.

We are a growing team with dynamic strengths who share a real passion for solving complex business problems. We are looking for energetic individuals who are detail oriented, have a positive perspective, and take pride in operational excellence

Here’s the impact you’ll make and what we’ll accomplish together:

As a Technology Analyst within our Pharmacy Operations team, you will leverage your technical acumen, creative problem-solving, collaboration and interpersonal skills to take on a broad array of challenges and deliver operational and customer service excellence. As a team member in this exciting and fast-paced environment, the Technology Analyst will work on various projects which take place during the day or at night.

Our industry and technologies are constantly changing, so an essential part of being successful in this role involves being able to adapt and thrive in an environment of change. On any given day, you will work closely with various internal and external teams, provide status updates and reporting to management teams, and take ownership of any projects involved in. If you have insatiable curiosity, relentless drive, and limitless optimism, we’ll be excited to have you join us to tackle some of our biggest opportunities and challenges.

Here’s how:

Work as an individual contributor and in a team environment
Provide status updates and written reports for stakeholders
Determine correct escalation path and ensure adequate support is provided in a timely manner
Take ownership of all assigned projects
Perform daily operational tasks as required
Accountable for follow up actions with various teams & clients
Configuration and installation of TELUS’ Kroll PMS on desktop and server systems running on Windows platform (including remote setup)
Will focus heavily on our Cloud Backup solution

You’re the missing piece of the puzzle:

Excellent decision-maker
Strong Computer and interpersonal skills
Strong decision-making and conflict management skills
Highly motivated and self-starter
Excellent written and verbal communication skills
Ability to work under minimal supervision

Required Skills & Abilities: 

Basic to Intermediate knowledge of PC & Server hardware, Peripherals, and Networking
Basic to Intermediate knowledge of Windows Operating systems, SQL
Be able to work according to a continuously flexible work schedule
Proficient in use of G-suite and Microsoft office
Ability to travel across the country occasionally

Great-to-haves:

• Post-secondary technical diploma/certification
• Background and/or past work experience in network, corporate security, or systems operations areas will be beneficial
• Experience working with TELUS’ Pharmacy software – Kroll PMS
• A Valid Driver’s License (Full)